Paying via PayPal
Policy Update as of January 1, 2011
New for 2011!
As of January 1, 2011, What a Character! will accept payments via PayPal. Please note that we have had significant problems with the integrity of this service in past years and, as a result, stopped accepting PayPal payments between 2001 and 2010. But the number of customer requests we have received recently to accept PayPal payments have led us to reconsider our use of this service.
We want our customers to know up front that, due to the procedures that we need to follow in order to protect ourselves and our financial interests (resulting from our previous problems with PayPal), paying via PayPal will be the single slowest way for you to receive your merchandise. In most instances, there will be a three- to four-week waiting period after you authorize your PayPal payment before we can ship out your merchandise, due to us having to wait to receive PayPal’s check in the mail and then waiting for that check to clear our bank. If time is of the essence to you in receiving your merchandise, we strongly encourage you to select a payment method other than PayPal.
If you wish to use PayPal to pay for your What a Character! merchandise, please inform us of this in an email and be sure to provide us with the following information:
1. the inventory number(s) of the item(s) you wish to purchase
2. the full name for addressing the package
3. the mailing address, including the American ZIP code OR the international country of destination where you wish your package to be sent
4. whether you want the package sent via priority mail or via express mail
When we receive this information, we will send you an email indicating the amount of money to send via PayPal. The price that you will be quoted in that email will include: (1) the cost of the item(s) that you wish to purchase, (2) the price of shipping the item(s) to you at the destination listed via the shipping option chosen, (3) the cost of insurance for the full value of the package, (4) cost of delivery confirmation for the package, and (5) all necessary processing fees for the PayPal transaction. Due to PayPal’s policies regarding buyer and seller protection, the costs of insurance and delivery confirmation cannot be waived. (We do not require insurance or delivery confirmation, nor do we add any processing fees, when payment is made via any of our other payment options.) Also note that your PayPal payment must be sent in a single transaction, so that PayPal will provide its protections to the buyer or the seller. (The service offers no buyer protections and no seller protections if payments are made in installments, even if those installments are sent just minutes apart.)
Again, we want to remind customers up front that using PayPal will result in an average three- to four-week delay in receiving merchandise. At What a Character!, we like being able to provide excellent, speedy service; and as a result, we encourage you to choose one of the faster payment options. But we will accept your PayPal payments, provided that you understand and are in agreement with the terms laid out above.
09/20/14 04:24 PM